Legal Documents

Sleeper's Privacy Policy — Our commitment to protecting your information

This Privacy Policy clearly explains how your personal data is collected, why it is used, and how it is kept secure. We believe transparency is the best policy.

Last updated: January 2026
SSL encrypted
Published in English
GDPR compliant
1 Introduction & Applicability

Welcome to Sleeper. We understand how valuable your personal information is online — and how important it is to keep it safe. This Privacy Policy explains in detail what data we collect from you when you use the Sleeper platform, how we use it, and how we keep it secure.

This Privacy Policy applies to the Sleeper website, mobile app, and all our services. By creating an account or using the platform, you are considered to have consented to this Privacy Policy. Please read it carefully before registering.

We review and update this Privacy Policy on a regular basis. You will be notified in advance of any significant changes. The latest version of this policy is always available on this page.

Important: Sleeper will never ask for your full payment card number or password via email or chat. If you receive any such message, treat it as fraudulent and contact our support team immediately.
2 What Data We Collect

Sleeper collects various types of data. Some is provided directly by you, while other information is collected automatically as you use the platform.

Data type What's included How it's collected
Identity information Full name, date of birth, nationality, NID/passport number During registration and KYC verification
Contact Information Email address, mobile number, current address Registration form & profile
Financial Information Payment method details, transaction history, balance During deposit and withdrawal processing
Device & technical information IP address, device type, browser, OS Automatically in the log system
Gaming activity Gaming history, betting details, win/loss records Platform usage duration
Communication Records Support chat history, email correspondence In customer service interactions
Please note: We only collect data that is necessary for providing our services, maintaining legal compliance, and ensuring your security. No unnecessary data is collected.
3 How Your Data Is Used

Sleeper collects your data only for specific, legitimate purposes. Your information is never used for unrelated purposes, in line with our Privacy Policy.

  • Account Management: To create, verify, and secure your account
  • Payment processing: To complete deposit and withdrawal transactions and prevent fraud
  • Gaming services: To maintain a fair gaming environment and resolve technical issues
  • Legal Compliance: To comply with AML (Anti-Money Laundering) and KYC regulations
  • Personalized experience: To recommend bonus offers and games tailored to your preferences
  • Contact: To send important updates, security alerts, and promotional information
  • Analytics: To improve platform quality and enhance the user experience
  • Responsible gaming: To monitor your gaming activity and provide assistance when needed

Sleeper never sells your data or shares it with third parties for commercial gain. This is a core commitment of our Privacy Policy.

4 Data sharing & third parties

In certain circumstances, Sleeper may share your information with trusted third parties, always for limited purposes and under strict confidentiality agreements.

  • Payment processor: Receives only the minimum information required to process transactions via bKash, Nagad, Rocket, and other payment gateways
  • Identity verification provider: Licensed agencies for identity and document verification as part of the KYC process
  • Technology Partners: Cloud service and security providers for platform operations
  • Regulatory authority: Licensing authorities and relevant bodies for AML compliance
  • Law Enforcement: Only when required by a legal directive or court order
Our Commitment: Sleeper never sells your data to advertisers, data brokers, or any other third party for commercial purposes. Any agreements with third parties explicitly restrict them to using your data only for specified purposes.
5 Cookies & Tracking Policy

The Sleeper platform uses cookies and similar technologies (such as local storage and session storage) to enhance your browsing experience and keep the platform running smoothly.

Types of cookies we use:

  • Essential Cookies: Maintaining login sessions and storing security tokens — the platform cannot function without these
  • Functional cookies: To remember your language, theme, and preferred games
  • Analytical cookies: To understand which parts of the platform are used most (anonymized data)
  • Security cookies: For CSRF protection and fraud detection

You can disable cookies through your browser settings. However, turning off essential cookies will limit certain platform features. We do not use cookies for cross-site tracking or behavioral advertising.

6 Data protection measures

Sleeper follows the highest industry standards to protect your data. Our security infrastructure provides protection across multiple layers.

  • 256-bit SSL/TLS encryption: All data transfers take place over encrypted channels
  • AES-256 Encryption: Stored sensitive data (such as payment data) is kept in encrypted form
  • PCI DSS Compliance: International standards for payment card data security are maintained
  • Two-factor authentication (2FA): Extra protection for account access
  • Regular security audits: Regularly reviewed by third-party cybersecurity experts
  • Access Controls: Only authorized personnel have access to the data they need
  • Data center security: Secured server environment at both physical and digital levels
In the event of a security breach: In the event of a data breach, Sleeper will notify the relevant regulatory authority within 72 hours and alert affected users as quickly as possible.
7 Data retention period

Sleeper does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Active account data: Retained for as long as the account remains active
  • Financial Transaction Records: Generally retained for 5–7 years for legal compliance purposes
  • KYC Documents: Retained for up to 5 years after account closure in accordance with AML regulations
  • Support conversations: Generally up to 2 years after the issue is resolved
  • Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last 30–365 days
  • Analytical data: In anonymized form for up to 2 years

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.

8 Your Right to Privacy

Sleeper believes you have fundamental rights when it comes to data protection. We fully respect those rights and make it easy for you to exercise them.

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Right to know

You can request to know what data we hold about you at any time.

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Right to Rectification

If any of your information is inaccurate, you can request a correction at any time.

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Right to Erasure

You may exercise the "right to be forgotten" and request deletion of your data in certain circumstances.

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Right to portability

You can download your data in a standard format (CSV/JSON).

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Right to restrict processing

You may object to the use of your data for specific purposes.

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Marketing Opt-Out

You can unsubscribe from promotional emails and notifications at any time.

To exercise any of these rights, contact Sleeper's customer support. We typically respond to requests within 30 days. Please note that certain data may not be deletable due to legal obligations.

9 Protection of minors' data

Sleeper does not knowingly collect data from anyone under 18, and this platform is not intended for minors. Age verification is mandatory at registration.

If any minor's data is collected inadvertently, the relevant account will be closed and the data deleted as soon as this is identified. If a parent or guardian suspects their child has registered on Sleeper, they can contact our support team immediately.

Advice for Parents: Be mindful that your child or teenager does not create an account on an online gaming platform. Parental control software is recommended, and shared family devices should be monitored.
10 International Data Transfers

Sleeper is an international platform, which means your data may sometimes be stored or processed on servers located outside your country. Any such transfer is carried out in strict accordance with security standards.

  • All international data transfers occur through encrypted channels
  • Our service providers are contractually bound to comply with GDPR and equivalent international data protection standards
  • Adequate safeguards are in place for data transfers to third countries
  • Your data is never sent to an unsecured environment without your consent
11 Privacy Policy changes

Sleeper reserves the right to update this Privacy Policy as needed. Changes may occur due to legal updates, new services, or technological developments.

  • For significant changes: Notice will be sent to your registered email at least 15 days in advance
  • For minor changes: Updated versions will be published on this page along with the revision date.
  • Continued use of the platform after changes takes effect constitutes acceptance of the updated policy

Contact our support team if you wish to view a previous version of the Privacy Policy.

12 Contact & Complaints

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact Sleeper's Data Protection Team.

  • Live Chat: Direct support available 24/7 through the platform
  • Email: [email protected] — typically responds within 48 hours
  • Data protection requests: Via account settings or by contacting support
Last updated: This Privacy Policy was last reviewed and updated in January 2026.
Our Commitment

Why Sleeper's Privacy Policy Trusted

When it comes to protecting your data, we don't just talk — we take measures that deliver real results.

🔐

Military-grade encryption

All your data transfers and storage use 256-bit AES encryption — the same standard followed by the world's leading banks.

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Data not sold

Sleeper never sells your personal data to advertisers or third parties. Your information is used solely to provide you with our services.

GDPR compliant

We comply with GDPR — the EU's strictest data protection law — ensuring your information is safeguarded to international standards.

🔍

Regular independent audits

Third-party cybersecurity experts regularly audit our systems and verify our security standards.

Fast request processing

Requests to view, correct, or delete your data are processed within 30 days — no hassle.

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24/7 active monitoring

Our security team monitors systems 24/7. Any unusual activity is detected and addressed immediately.

Frequently Asked Questions

Privacy Policy Ask about

Absolutely not. Sleeper never sells your personal data to advertisers, data brokers, or any other third party. Limited data is only shared with contracted partners for specific services such as payment processing or KYC verification.

Yes. Under your right to data portability, you can download all your data in a standard format (CSV or JSON). Simply submit a request to customer support and it will be provided within 30 days.

Most data will be deleted. However, financial transaction records and KYC documents must be retained for a specified period (typically 5 years) due to legal obligations. This information is used solely when required by regulatory authorities.

Yes, at any time. Every promotional email includes an unsubscribe link at the bottom. You can also update your notification preferences in your account settings. However, transaction and security-related emails cannot be turned off, as they are essential for your account.

Partially. Disabling essential cookies (login sessions and security tokens) will prevent you from logging in or playing securely. Turning off analytical and functional cookies will only reduce some personalized features — the platform will still work normally.
Start gaming safely

Keeping your data secure Enjoy on Sleeper

Read Sleeper's Privacy Policy and play with confidence. We are always committed to protecting your data. Register today.

Data encrypted
GDPR compliant
Data never sold
24/7 Support
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