Sleeper's Terms and Conditions — Know Before You Play

Welcome to Sleeper. These Terms & Conditions ("Terms") apply to your use of the Sleeper platform and all its services. By accessing the sleeper.onl website or creating an account, you are deemed to have automatically accepted these Terms.

These Terms constitute a legally binding agreement between you (the "Player") and Sleeper ("we", "our", "Platform"). We therefore strongly encourage you to read these Terms & Conditions in full before registering.

These Terms apply to players from Bangladesh and all other countries who open an account or play on the Sleeper platform. We reserve the right to update these Terms at any time, and members will be notified of any changes via email or platform notifications.

To open an account on Sleeper, you must provide accurate and complete information. Sleeper reserves the right to close any account registered with false or misleading details at any time. Only one account per person is permitted — creating multiple accounts is a direct violation of these Terms & Conditions.

As part of the account verification process (KYC), you may be required to submit the following information and documents:

• National ID (NID) or passport copy
• Proof of current address (utility bill or bank statement)
• Proof of payment method ownership
• Selfie or video verification may be required if needed

Withdrawal options may be limited until verification is complete. Sleeper uses this information solely for security and legal compliance purposes and does not share it with third parties.

It is your responsibility to keep your account password and login credentials strictly confidential. In the event of any security breach, please contact Sleeper customer support immediately.

You must be at least 18 years old to use the Sleeper platform. Account registration and participation in any games is strictly prohibited for anyone under 18. Sleeper is committed to protecting minors from gambling.

During registration, you will also need to confirm that:

• You are opening the account in your own name and for your own use
• You are not residing in a country where online gaming is prohibited
• You are playing with your own funds, not borrowed money
• You are not a professional athlete or referee who is prohibited from placing bets on related sporting events

Sleeper supports a range of local and international payment methods. Bangladeshi players can easily make deposits via bKash, Nagad, and Rocket. All deposit transactions are SSL-encrypted and fully secure.

Key Deposit Rules:

• Minimum deposit amounts are displayed on the platform and may vary depending on the payment method
• Deposits must be made using a payment account registered in your own name only
• Deposits made from third-party accounts will be rejected and returned
• The correct reference number must be used when making a deposit, otherwise crediting may be delayed
• If a deposit fails due to a technical issue, it will be automatically refunded within 24 hours

Sleeper does not charge any hidden fees or service charges on deposits. However, your payment provider may apply their own fees, for which Sleeper bears no responsibility.

Sleeper is committed to providing a fast and hassle-free withdrawal process. Withdrawal requests are typically processed within 1–24 hours, though verification requirements may extend this timeframe.

• Withdrawals can only be made to the same payment method used for the deposit
• Account verification (KYC) must be completed before your first withdrawal
• If you have an active bonus, wagering requirements must be met before making a withdrawal
• The maximum weekly withdrawal limit depends on your account tier and verification status
• VIP members enjoy priority withdrawals and higher withdrawal limits

Sleeper offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, free spins, cashback, and VIP rewards. Each bonus comes with its own specific terms that should be read carefully before claiming.

The following general rules apply to all bonuses:

• Each bonus carries a specific wagering requirement (WR) that must be met before any withdrawal can be made
• If wagering requirements are not completed within the specified period from the date the bonus was claimed, the bonus will be forfeited
• Multiple bonuses cannot be active simultaneously unless the promotion explicitly allows it
• Only eligible games count toward a bonus wagering requirement — the applicable games are listed on the promotions page
• The same bonus cannot be claimed more than once from the same household, device, or IP address

All games available on Sleeper use internationally certified RNG (Random Number Generator) technology. This ensures that every game outcome is entirely random and cannot be manipulated by any party.

Key Gaming Rules:

• If a game result is voided due to a technical error, the wager will be refunded
• A lost internet connection cannot alter the outcome of a game
• Any winnings obtained by exploiting a bug or error in a game may be forfeited
• Using automated software, bots, or any other technical means to play games is strictly prohibited
• In Live Casino games, the dealer's decision is final; however, recordings will be reviewed in the event of an error

Sleeper ensures game fairness through regular reviews conducted by independent third-party auditors. Summaries of audit reports are available on the platform.

Sleeper believes gaming should be purely for entertainment. We care about the mental and financial wellbeing of our players and place responsible gaming at the top of our priorities.

Sleeper's Responsible Gaming Tools:

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits
• Loss Limits: If losses exceed a set amount, games will automatically stop
• Session Limits: Set a daily limit on how many hours you spend playing
• Cooling-Off Period: Temporarily suspend your account for anywhere from 24 hours to 30 days
• Self-Exclusion: Take a break from the platform for 6 months or permanently
• Reality Check: Receive gaming session reminders at regular intervals

If you feel that gaming is becoming a problem, please reach out to Sleeper's 24/7 customer support. We are always here for you. To learn more, Responsible Gaming View the page.

Sleeper treats the security of your personal and financial data as its highest priority. All information is protected with 256-bit SSL encryption and stored in compliance with PCI DSS security standards.

Your personal information may be used for the following purposes:

• Account Verification & Security
• Payment Processing & Fraud Prevention
• Maintaining legal and regulatory compliance
• Delivering a personalized experience tailored to your preferences
• Sending promotional offers (you may opt out at any time)

Sleeper will never ask for your password or full payment details via email or chat. If you receive any such message, treat it as fraudulent and report it to our support team immediately. For more details, please visit our Privacy Policy Read.

You may request account closure at any time through customer support. If verification is complete at the time of closure, any remaining balance can be withdrawn.

Sleeper may temporarily or permanently close your account for any of the following reasons:

• Violation of any part of these Terms & Conditions
• Operating multiple accounts or identity fraud
• Bonus Abuse or Fraudulent Activity
• Suspicious money laundering activity
• Being a Minor or Providing a False Age
• Using automated software or bots

For any dispute or complaint, contact Sleeper's customer support team first. We typically provide an initial response to all complaints within 48 hours.

Dispute Resolution Steps:

• Step 1: Submit a complaint via live chat or email to customer support
• Step 2: You will receive an initial response within 48 hours; complex cases may take up to 7 business days
• Step 3: If you are not satisfied with the resolution, the matter can be escalated to senior management
• Step 4: Third-party mediation is available once all internal processes have been exhausted

In the event of a dispute over game results, server log records will be treated as the definitive proof. RNG certification reports will also apply in such cases.

Sleeper reserves the right to update or amend these Terms & Conditions at any time. For significant changes, advance notice will be provided via registered email or platform notifications.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly.